Refund policy

Returns and refunds
Because our products are consumable health supplements, all sales are final. Once an order has been dispatched, it cannot be cancelled, returned or refunded. This also applies to KOTO Membership renewals.

Changing or cancelling an order
If you need to change or cancel an order, please contact us as soon as possible at info@kotobeauty.ae. We will do our best to help if your order has not yet been dispatched, but we cannot guarantee that changes or cancellations will be possible.

Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at info@kotobeauty.ae with your order number and a photo of the item and its packaging. Once we have confirmed the issue, we will send you a replacement at no extra cost. Replacements are not available for products that have been opened or used, unless the product was damaged or incorrect when it arrived.

KOTO Membership
You can skip, pause or cancel your membership anytime from your account before your next billing date, and no further payments will be taken. See our Purchase options cancellation policy for details.

Contact us
If you have any questions, email us at info@kotobeauty.ae.